Terms and conditions

1. DEFINITIONS AND TERMS

Royal DRU SRL – Located in Com. Bereni, Str. Principala, No. 138A, Mures County, registered with the Trade Register under no. J26/538/2015, unique registration code RO34587407, holding account RO75 OTPV 6300 0114 0720 RO01 at OTP Bank Romania S.A, Targu Mures branch.

Seller – Royal DRU SRL, a company engaged in wholesale trade of parts and accessories for vehicles and industrial machinery.

Buyer – The individual, legal entity, or any juridical entity placing an Order.

User – Any individual or legal entity who, by accessing the Website, agrees to the specific clauses of the site found in the Terms and Conditions section.

Abusive Use – Refers to the use of the website WWW.dru-global.com in an improper manner, contrary to current regulations and legislation, or in any way that could cause damage to the company. Royal DRU SRL reserves the right to monitor the usage of accounts on WWW.dru-global.com, to enhance the site and restrict users who misuse it.

Site – The domain www. and its subdomains, a website dedicated exclusively to both existing clients and potential future clients.

Goods – Any Product to be supplied by Royal DRU SRL to the Client as a result of the concluded Contract. Stock availability, product prices, image colors, descriptions/characteristics/technical data available for each product are not contractual. Stock availability evolves rapidly, and the data on WWW.dru-global.com may not reflect reality. For accurate information, please contact us via phone or email.

Product Information – Royal DRU SRL strives to maintain the accuracy of the information/photos displayed on the site. However, considering potential errors, Royal DRU SRL specifies that product images are for informational purposes, and the delivered product may differ from the image in any way due to changes in characteristics or appearance without prior notice from the manufacturer. Additionally, some specifications of the products presented on WWW.dru-global.com may be modified by the company without notice or may contain operational errors. Moreover, product descriptions may sometimes be incomplete for various reasons; however, Royal DRU SRL makes efforts to provide the most relevant information.

Price – The prices of products sold by Royal DRU SRL are NOT those mentioned on the Site; these prices are for informational purposes. Prices may be changed by the Seller at any time without notice. The prices of products already ordered and validated by the Seller will not be modified.
All product prices quoted by the consultant are expressed in lei (RON) excluding VAT. To fulfill an order, Royal DRU SRL requires a 50% advance payment of the product price. For orders shipped via courier, the shipping cost will be borne by the client.

Campaign – The action of displaying a limited number of Products for commercial purposes, with a predefined stock, for a limited period of time as determined by Royal DRU SRL.

Contract – Refers to the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content – represents:

• All information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
• The content of any email sent to Buyers by the Seller through electronic means and/or any other available communication methods;
• Any information communicated by any means by an employee/partner of the Seller to the Buyer, based on the contact information specified or not by the Buyer;
• Information related to the Products and/or the prices practiced by the Seller during a specific period;
• Information related to the Products and/or the prices practiced by a third party with whom the Seller has a partnership agreement during a specific period;
• Data referring to the Seller or other privileged information about the Seller.

Document – These Terms and Conditions.

Transaction – The collection or reimbursement of an amount resulting from the sale of a Product by Royal DRU SRL to Clients, using the payment services agreed upon by the Seller, regardless of the delivery method.

2. CONTRACTUAL DOCUMENTS

2.1. The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives the Order confirmation notification from the Seller via email.

3. ONLINE SALES POLICY

3.1. Communication with Royal DRU SRL can be carried out through direct interaction with the company’s agents or through the addresses listed in the “Contact” section on the Site. Royal DRU SRL reserves the right to manage the information received without being required to provide justifications.

4. ASSIGNMENT AND SUBCONTRACTING

4.1. Royal DRU SRL may assign and/or subcontract a third party for Products related to fulfilling the Order, with prior notification.Cumparatorului, nefiind necesar acordul acestuia.
4.2 Vanzatorul va fi intotdeauna responsabil fata de Cumparator pentru toate obligatiile contractuale.

5. ORDER METHODS

5.1 To place an order, the Client must first contact a consultant from Royal DRU SRL.
After the Seller provides a quote for the desired product, the Seller sends a proforma invoice to the Client in electronic format.

5.2 To finalize the order, the Client must pay an advance of at least 50%.

5.3 After the payment is confirmed by the Seller, the order is completed.

6. PURCHASING PRODUCTS

6.1 We reserve the right to refuse an order for several reasons, including:

• Identifying an error in the product information, including promotional offers;
• Refusal to fulfill orders for clients who, at the time of ordering, are listed in our database as having outstanding debts or arrears;
• Other justified reasons.

6.2 The Seller reserves the right to refuse an order at any stage of the ordering process, following notification to the Buyer, without any further obligation.

6.3 By completing the order, the Buyer confirms that all information provided for the purchase process is accurate, complete, and true as of the order placement date.

7. ORDER CONFIRMATION

7.1 If the Seller confirms the order, this implies full acceptance of the Order terms.

7.2 The order is considered accepted by the Seller only when there is verbal or electronic confirmation (via phone or email) from the Seller to the Buyer, without requiring a confirmation of receipt from the Buyer.

7.3 The Seller does not consider an unconfirmed order to have the value of a Contract at any time.

7.4 This contract comes into effect upon the Seller’s confirmation of the Order.

7.5 The general terms and conditions of sale form the basis of the Contract thus concluded, supplemented by the Warranty Certificate issued by the Seller or one of its suppliers.

8. PRODUCT DELIVERY

8.1 The Seller is obligated to ship the goods using a “door-to-door” courier service, via rapid courier.

The courier company delivers parcels containing the products ordered by the Partner/Buyer between 9:00 AM and 4:00 PM. Therefore, it is necessary to provide a delivery address and a phone number where the Partner can be reached during this time. For orders placed at the weekend, starting Friday after 1:00 PM, as well as Saturday and Sunday, the orders cannot be fulfilled within 24 hours. If the ordered product is in stock, it will be prepared and shipped promptly.

The courier company reserves the right to increase delivery costs for locations outside its delivery area. The Partner will be informed of this at the time of order confirmation by Royal DRU SRL. Additionally, the cost of courier delivery is borne by the Partner, and delivery charges may vary depending on the weight or dimensions of the parcels.

8.2 The Seller will ensure proper packaging of the goods and the transmission of accompanying documents.

8.3 If the Buyer is not found at the specified address, the courier will attempt to redeliver the order after successfully contacting the Buyer. If delivery is unsuccessful after a second attempt or if the recipient refuses to accept the shipment, the order will be canceled, and the product will be returned to the Seller. The Buyer will bear the costs of a new delivery, regardless of the value of the ordered products.

8.4 If an order is returned because it was not picked up from the courier, regardless of the reason, we reserve the right to fulfill a new order only upon full upfront payment of the respective order.

9. PAYMENT FOR PRODUCTS

• Cash or card payment at the headquarters of Royal DRU SRL.
• Payment by bank transfer: This payment method is available following phone confirmation of the order by a consultant from Royal DRU SRL. A company representative will send a proforma invoice via email, requiring the client to pay 50% of the total order value to the account specified on the proforma invoice. Delivery of the goods will occur only after confirmation of the deposited amount.

10. ACCEPTANCE

10.1 In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the parcels before signing for delivery. The parcels can only be opened after signing for receipt and paying any applicable value.

10.2 Order acceptance is deemed to occur when the Goods are in good condition and conform to the technical specifications mentioned in the Order.

11. WARRANTIES

11.1 All new or refurbished products are sold with a warranty.
Used/second-hand products are sold with a functional warranty (the product operates within normal parameters).

11.2 The warranty is void in the following situations:

• If interventions or repairs are performed on the product by unauthorized persons;
• If the product is used for purposes other than those for which it was designed and recommended;
• If the Buyer fails to comply with the storage, usage, and maintenance conditions specified in the documentation accompanying the product;
• If the product suffers thermal, mechanical, or other damages due to fires, accidents of any kind, adverse weather conditions, or negligence in use.

12. LIABILITY

12.1 The Seller is not expressly or implicitly responsible for the operation of the Site, which is hosted on the servers of a third-party company. Any technical errors preventing the correct display of products are not the responsibility of the Seller.

12.2 The Seller is not responsible for the accuracy of product-related information (product descriptions, technical specifications, product images), which are sourced from suppliers and are strictly for guidance. Information may be changed by the Seller without prior notice. Additionally, for reasons related to space and coherence of information structure, product descriptions may be incomplete. However, the Seller makes efforts to present the most relevant information so that the product can be used according to its intended purpose.

12.3 The Seller cannot be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling its obligations under the Order or for damages resulting from the use of the Goods after delivery, particularly for loss of products.

13. INFORMATION REGARDING WEEE (Waste Electrical and Electronic Equipment)

13.1 Waste electrical and electronic equipment (hereinafter WEEE) may contain hazardous substances that negatively impact the environment and human health if not collected selectively.

13.2 In accordance with the provisions of Government Emergency Ordinance (GEO) 195/2005 on environmental protection, Law 211/2011 regarding waste management, and Article 34 of GEO 5/2015 concerning WEEE, clients/buyers must consider the following:

13.3 Clients are obligated not to dispose of WEEE as unsorted municipal waste and to collect such WEEE selectively.

13.4 Collection of such waste (WEEE) shall be carried out through selective collection points made available by local public administration authorities. These authorities, under Article 9, paragraph (1), letter (a) of GEO 5/2015, are required to separately collect WEEE from households and provide producers with the necessary spaces to establish specific collection points when purchasing a new product from the same category.

13.5 The symbol indicating that electrical and electronic equipment are subject to separate collection is a wheeled bin crossed out with two intersecting lines. This icon signifies that WEEE must not be mixed with household waste and must be subject to selective collection.

14. FORCE MAJEURE

14.1 Force majeure, defined as an event that is absolutely unpredictable and unavoidable, occurring after the contract comes into effect and preventing a party from fulfilling its obligations under this document, exempts the party invoking it from liability as per the law.

14.2 The party invoking force majeure is required to notify the other party within 10 (ten) business days of the event’s occurrence and to take all possible measures to limit its consequences.

14.3 Force majeure suspends the execution of the contract during its duration, without prejudice to the parties’ rights up to the occurrence of the event, for a period not exceeding 30 (thirty) days.

14.4 If the event does not cease within 30 (thirty) days of its occurrence, the parties have the right to notify the termination of the contract without either party claiming damages.

15. APPLICABLE LAW – JURISDICTION

15.1 This contract is governed by Romanian law. Any disputes arising between the Seller and Users/Buyers shall be resolved amicably. If amicable resolution is not possible, disputes will be settled by the competent Romanian courts in Targu Mures Municipality.

16. MISCELLANEOUS PROVISIONS

16.1 The parties to the contract shall be considered independent contractors, and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this contract replace any prior written or verbal agreements between the parties regarding the subject of this contract and can only be modified or amended through a written agreement signed by both parties.

16.2 By agreeing to these Terms and Conditions for using the site WWW.dru-global.com, the Buyer fully assumes the consequences arising from the use of the Site under these conditions. Royal DRU SRL.